Archive for June, 2010

AT&T and its future

Friday, June 11th, 2010

Christian Lindholm from Fjord gave a great rant during the Open Mobile Summit, which received standing ovations from the audience. Basically his argument was: every other customer service driven organization is able to identify great customers. However, carriers seem unable to do this. Christian, and other international travelers, are constantly stuck with obscene international roaming charges. As Christian put it, “we are buried in the CRM system of an oblivious carrier”. Why are they not able to address this important segment of their user base?

He is absolutely right. I just received my AT&T bill after traveling in Europe for 2 weeks…. Need I say more.

The only reason I can sleep at night is because I know AT&T’s survival chances are dim. Any company that treats its best customers this way -while also not being able to keep a cell conversation alive-deserves to be outmaneuvered by competitors.

New iPhone 4 is released today

Monday, June 7th, 2010

As promised Steve released the new iPhone today.

Highlights include.

– video calls

– 2 x the display resolution using technology that nobody has ever heard of (retina), but from tomorrow on everyone wants

– front and rear camera with LED flash for still and video (HD)

– antenna is build into the aluminum frame

– phone is even more shiny (glass on front and back)

– smaller chip and bigger batter (longer talk time)

–  new OS system (called iOS4) that allows multi-tasking, folders,

– iAds support starting July 1st. Advertisers will include (Nissan, Unilever, AT&T, Citi, Chanel, GE, Liberty Mutual, State Farm, Geico, Campbell, Sears, JC Penny, Target, Best Buy, Direct TV, TBS, and Disney = total 60 million committed so far)

Yes, it is just a phone, but…

Mobile Crunch has some amazing coverage here.
PS: During the keynote the phone was not able to load the New York Times.
Steve (outraged) asked everyone to turn off their laptops because the 520 WIFI Hotspots were not able to support everyone twittering.
Mobilecrunch continued blogging from his phone..
Great job