AT&T Not So Special Offer

For those of you who have been reading my blog for a while, you already know that I like to rant about AT&T. Last week I was thrilled to get a letter in the mail from AT&T that said: Offer to our best customers. Wow, I thought – finally I am being rewarded for my loyalty and $600 cell phone bill.

Well, not quite. Below is a scan of the letter, so you don’t think I am making this up. The letter starts with the sentence: “You have been such a great customer, you deserve something special from us.” (Yes, I agree so far)


The offer is a free phone, when I activate another line by signing a new 2-year agreement. That is indeed very special, and I feel honored to be a loyal AT&T customer. Interestingly, this offer bears remarkable resemblance to the offer that any dude off the street can get by walking into an AT&T store….

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